Return and Refund Policy
Effective Date: 2024-12-18
1. General Return Policy
At Vital Sway, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we provide the option to return or exchange items under the conditions outlined below.
If you have any inquiries, please contact us at:
- Email: [email protected]
2. Return Eligibility
- Return Period: Items must be returned within 30 days of receipt.
- Condition of Items: Items must be unused, in their original packaging, and in the same condition as when received.
- Non-Returnable Items:
- Perishable goods (e.g., food or plants).
- Hygiene products (e.g., opened personal care items).
- Gift cards and promotional items.
- Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 7 days of receipt with:
- Your order number.
- Photos of the damaged or defective product.
3. Return Process
- Request a Return: Email [email protected] with your order number and reason for return.
- Approval and Instructions: Once approved, we will provide you with return instructions and the address for shipping the product back.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
- Tracking Your Return: We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refunds
- Inspection and Approval: Upon receipt of the returned item, we will inspect it to confirm eligibility.
- Processing Time: Approved refunds will be processed within 7 business days of item inspection.
- Refund Method: Refunds will be issued to the original payment method.
- Late or Missing Refunds: If you have not received your refund after 10 business days, please contact your bank or payment provider. If the issue persists, email us for further assistance.
5. Exchanges
- Eligibility: Exchanges are allowed for defective or damaged items only.
- Process: Contact us at [email protected] to request an exchange.
6. Cancellations
- Order Cancellation: Orders can only be canceled within 24 hours of placement.
- Refund for Canceled Orders: Full refunds will be issued for canceled orders, provided they meet the 24-hour timeframe.
7. Dispute Resolution
- Contact Us First: If you have concerns about your return or refund, please email us before initiating chargebacks or disputes with your payment provider.
- Resolution Timeframe: We aim to resolve all disputes within 10 business days.
8. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.
9. Contact Information
For questions about this policy or assistance with returns, please contact us at:
- Email: [email protected]