Shipping Policy

1. General Information

At Vital Sway, we are committed to delivering your orders efficiently and transparently. This Shipping Policy outlines the terms and conditions related to the shipping of our products.

If you have any questions, please contact us at:

• Email: [email protected]

2. Shipping Methods and Costs

• Flat-Rate Shipping: A standard flat-rate shipping fee of $9.99 USD applies to all orders, regardless of location.
• Regions We Ship To:
  • USA and Canada
  • Europe
  • Oceania
  • Asia
• Order Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment.

3. Processing and Delivery Times

• Processing Times: All orders are processed within 1-3 business days after payment confirmation.
• Standard Delivery Times:
  • USA and Canada: 7-12 business days
  • Europe: 7-14 business days
  • Oceania: 8-14 business days
  • Rest of the World: 10-20 business days
• Expedited Shipping: Currently, we do not offer expedited shipping options.

4. Address Accuracy

If you enter an incorrect or incomplete address, please notify us immediately via email. Address corrections can only be made within 24 hours of placing your order.

5. Unexpected Delays

While we strive to ensure timely delivery, some delays may occur due to:

• Natural disasters, weather conditions, or other unforeseen events.
• Customs processing times in the destination country.

If your package is significantly delayed, please contact us at [email protected], and we will assist you in resolving the issue.

6. Damaged or Lost Items

• Damaged Items: If your item arrives damaged, please email us within 7 days of delivery with:
  • Your order number.
  • Photos of the damaged product.
  Upon verification, we will arrange for a replacement or refund.
• Lost Items: If your package has not arrived within 30 days of the estimated delivery date, contact us, and we will work with the carrier to locate your order.

7. Restricted Shipping Areas

We currently do not ship to:

• Military addresses (APO/FPO).
• P.O. Boxes.

8. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective upon posting on our website.

9. Contact Information

For additional questions or concerns about this Shipping Policy, please reach out to us at:

• Email: [email protected]